Support Staff Application Requirements
PLEASE NOTE: This application is strictly for the Discord Support Staff role (handling support tickets, Discord moderation, and user inquiries). This is not an application for the in-game Helper role. We do not require or evaluate in-game activity for this position.
Before applying, ensure you meet the following mandatory requirements. Failure to meet these will result in an automatic denial:
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Age Requirement: You must be 17 years of age or older. No exceptions.
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Excellent English Proficiency: Excellent written English is a strict requirement. Since you will be resolving tickets and representing the server, you must be able to communicate clearly, professionally, and grammatically. Applications using heavy slang, text abbreviations, or run-on sentences will be instantly rejected.
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Discord Activity: You must be an active, visible, and helpful member of our Discord community. Applicants with zero or minimal Discord message history will be denied.
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Clean Record: You must have no recent punishments, warnings, or infractions on our Discord server.
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Professional Demeanor: You must possess the maturity to handle angry, confused, or demanding users calmly and professionally without letting personal emotions interfere.
Support Staff Application Questions
To apply, please create a new post and answer the questions below. One-sentence or low-effort answers will result in an immediate denial.
General Information
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What is your exact Discord username?
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What is your Minecraft username? (For database/verification reference only)
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What name do you prefer to be called?
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How old are you? (Must be 17+)
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What is your exact timezone?
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How would you rate your written English skills (1-10)? Do you speak any other languages fluently?
Discord Presence & Experience
7. How many hours per week can you dedicate to monitoring and resolving Discord support tickets?
8. Do you have previous Discord ticket support or moderation experience? (If yes, you must list the specific server names, community sizes, and your exact responsibilities. Vague answers will be rejected).
9. Are you currently on the staff team of any other Discord community?
Situational Scenarios (Answer in Detail)
10. A user opens a ticket and is incredibly angry, using aggressive language and accusing the server of "stealing" their money because a payment/donation package hasn't arrived yet. Walk us through exactly how you would handle this ticket from start to finish.
11. A user opens a ticket asking a highly repetitive question that is already clearly answered in our FAQ or Discord channels. How do you assist them professionally without sounding dismissive or rude?
12. You notice another Support Staff member handling a ticket incorrectly or giving out wrong information to a user. How do you handle this situation?
Personal Insight
13. Why do you specifically want to join the Discord Support Staff team, and what makes you a better fit for handling tickets than other applicants?
14. What do you believe is the most important quality for a Discord ticket support member to have, and why?
15. Is there anything else you would like the Administration Team to know about you?
